Operations Manager
Sales & Product Development
January 2026
Full Time
Hybrid
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Key Responsibilities
Sales Operations Efficiency
- Serve as the primary administrator and expert for the HubSpot CRM platform, ensuring data integrity, optimized workflows, and successful integration with other business systems.
- Manage and optimize the sales process lifecycle, including lead generation, pipeline management, forecasting, and reporting to support executive decision-making.
- Direct Sales and Service liaison responsible for HubSpot Task creation and workflow processes allowing efficient interdepartmental interactions.
- Identify opportunities for system automation and implement solutions, including leveraging AI/Machine Learning tools, to enhance sales productivity, reduce manual effort, and improve data accuracy.
- Develop and maintain critical sales performance metrics and dashboards.
Product Development Operations Management
- Serve as Scrum Master for the product development lifecycle, supporting Agile processes and ensuring strong alignment between product strategy, delivery plans, and execution.
- Own and manage product and delivery governance within product management tools (Aha!) and Agile project management tools (Jira).
- Facilitate effective planning, prioritization, and execution of product initiatives.
- Enable clear, consistent, and timely cross-functional communication between Product, Engineering, Sales, and Executive stakeholders.
Required Qualifications
- Minimum 5+ years of progressive experience working in an Operations role within a B2B technology company.
- Minimum 5+ years of progressive experience working in an Operations role within a B2B technology company.
- Demonstrated experience operating in an Agile Scrum environment, leveraging product management and development tools (specifically Aha! and Jira) to plan, prioritize, and deliver high-quality product increments.
- Proven project management experience with the ability to manage multiple complex projects simultaneously (certification is a plus).
- Exceptional written and verbal communication skills with the ability to clearly articulate complex operational concepts to technical and non-technical stakeholders, including executive leadership.
- Proficiency in designing and implementing system automation and familiarity with the application of AI/Machine Learning to improve business processes and operational efficiencies.
Bonus Qualifications
- Experience working with SaaS (Software as a Service) and DaaS (Data as a Service) products.
- Experience working with Gong or other AI based sales operations tool
- Experience reporting directly to or heavily supporting executive-level leadership (VP, SVP, C-suite)
- Advanced data analysis and reporting skills using business intelligence tools.
